Professor Robert Sutton from Stanford and the author of "The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't” though do not condemn these leaders and managers. He thinks it is their way to express care and concern to employees and their work.
In the most successful companies, where energy and creativity are essential, often happen conflicts and talks to be loudly conducted, expressing feelings with faster intensity. Talking out loud is a sign of high expectations.
There are many examples in the army, sports, movies, science, and music for authoritative people who yell, and at the same time are efficient and outstanding professionals in their work. It follows a logical question:
How can such a rough relationship with employees to give good results?
There are several explanations for raising the tone of their voice:
- - The foreman thinks that on this way he shows authority and sincerely believes that only by increasing the voice will keep his employees fit.
- - It uses to direct attention, instilling greater loyalty.
- - The head can speak with a high tone and demonstrate its superiority, hierarchy, power and authority.
- - The personality of the manager may be authoritative, while humiliation and insult to carry him joy (aggressive personality type). Aggressive behavior is considered as a deviation from the norm and effective for people who want to obey and comply with them at any price. For these personalities, the level of decibels is the smallest problem - they usually have serious personal and professional problems. It is characteristic that they began to shout interlocutor in order to achieve goals, enjoying the consequences of aggression.
- - Increasing the voice may be associated with maintaining high confidence and affirmation of their own importance.
- - High tone and loud communication can be part of the corporate culture of the company.
Then, the workplace starts to weigh you, and you’re thinking about leaving, but this job suits you and you’re confused whether you want to go. The answers to the questions "What do I want from this work" and "What’s my goal" will help you decide what to do further: whether to remain silent or to change the way of communication. Here's what you can do if you bother the high voice of the head:
- - Show that shouting bothers you
- - When again your manage will shout about something, it would be wise to first thank for the information or praise, and then tell him that his way of communication reduces the effectiveness at work.
- - Ask "Why?"
- - Ask peaceful “Why do you shout at me?” The logic requires turning on the mind and turning off emotions. Sometimes, such a logical question saves hours of explanations.
Always talk peacefully, balanced and with steady voice. Passive behavior provokes affirmation of the moment and the situation will be repeated continuously without a lack of response from your side.